Radkin (formally known as Global Parking Operations) was founded in 2006 by Gill Plummer. We are a premier service provider geared towards providing residential services that include doorman, concierge, porter, and baggage delivery services as well. We also offer garage management and consultation. Our specialization lies in high-rise condominiums.
Gill Plummer, the founder and president of Radkin, was a member of the United States Marine Corps before he started the company, and he instilled the virtues he picked up while he was with the Marines to create an organization that is disciplined, meticulous, and service-oriented, but at the same time also warm, welcoming, and attentive to their client's needs. We are all highly trained, not only in the field that we belong to, but also in situations that we may encounter given the unique locations that we are assigned to. Radkin also makes sure of the client's safety by doing background checks on prospective employees before we hire them and takes other stringent measures to ensure their clientele that their lives and their properties are safe in their hands. For example, all cars in Radkins custody have a $1,000,000 insurance policy courtesy of the company. Each site also has an experienced manager to lead the staff and take care of any situation that may occur. Our management also ensures a quick response time.
Our company motto is, "Where the first and last impressions are lasting impressions of greatness", because we believe that our employees, who are at the forefront at the locations we are assigned to, are the ones who will indelibly leave a mark in the minds of our clientele. Therefore, we treat each interaction as the most important one of our day. We ensure that all of our employees are professional, clean-cut, and work with customer service at the top of their minds. We all go through extensive training that is geared specifically for the venues that we will be assigned to. We pay particular attention to appearance, because we know that the way we look reflects the company and the customers that we work for, especially since we are the first ones the clientele will see. Our employees always serve with a smile. While we already have their own custom uniforms, we can also readily accommodate any attire should the client so chooses. Our employees are also very meticulous and highly adaptable in their jobs, because we are geared towards meeting the unique needs of each patron while ensuring that we provide the best customer service.
We follow a chain of command to ensure that daily operations will always run smoothly. There is a clear hierarchy so that everyone in the company knows who is responsible for what service. Accountability is the key to great customer care. A staff that is well-organized and well-managed will always know what their duties are and thus provide the best kind of service. On the phone, in person, with our employees or with customers, we pay attention. We aren’t checking our phones or watches. Our eyes are open We’re perceptive. Our hearts are turned on. We’re responsive. We do not just do it because it’s our job. We do it because we want people to feel seen, heard and cared for. With radical kindness and genuine smiles, we take care of all your residential service needs to unburden you from unnecessary distractions.
The discipline, attention to detail, excellence in service, and respect given by our employees to our clients represent the guiding principles that Plummer lived and breathed while serving in the US Marine Corps.
Radkin has grown rapidly in the 15 years that we’ve been in business and are planning to expand to Dallas, Austin and San Antonio.
Radkin (formally known as Global Parking Operations) was founded in 2006 by Gill Plummer. We are a premier service provider geared towards providing residential services that include doorman, concierge, porter, and baggage delivery services as well. With radical kindness and genuine smiles, we take care of all your residential service needs to unburden you from unnecessary distractions. Read More ...